- Sara Wall Bollinger
- Resources
Four Elements of Organizational Culture
I am pleased to bring to your attention a concept of company culture captured by Edgar Papke in his book True Alignment (AMACOM, 2014). Company culture includes how members are empowered and rewarded, how compensation and promotion is used, how hiring occurs, and the focus of employee development. Culture offers insight into how teams are created and defines cooperation and collaboration.
“Culture eats strategy for breakfast”, a phrase originated by Peter Drucker (a successful management consultant), is an absolute reality! Organizations disconnecting the two are putting their success at risk. Organizational culture eats strategy for breakfast, lunch and dinner so don't leave it unattended.
Customers are people. Whether you are a small corner store or a huge multi-national corporation, somewhere along the process a human being makes a decision to purchase your product or service – or not.